Social Media Monitoring by Sysomos

Social Media Monitoring made easy with Sysomos

The Sysomos product suite gives you all the tools you need to measure, monitor, understand and engage with social media users.


Covers all major social media networks

Covers all major social media sources

With Sysomos, you get access to the most comprehensive database of social conversations, with real-time coverage and historical archive of more than 100 billion posts. Our crawlers collect more than 16 million new posts every hour, from sources including blogs, forums, news sites, Twitter, YouTube, Facebook, Flickr, LinkedIn and numerous other social network services.




Facebook Page Central

Facebook Page Central

Manage and moderate Facebook pages - auto-moderate comments, run sentiment analysis and prepare activity reports. Most importantly, you can centrally monitor multiple Facebook pages all from a single dashboard. There are no limitations on who you can monitor: Your own page, Competitors, Industry Sites, or any other pages of interest.




Sentiment

Automated Sentiment

Instantly discover the tone of important conversations and track the impact of your social strategies over time. With our automated sentiment analysis engine in multiple languages, you can drill down into conversations and understand drivers of positive and negative sentiments.




Engagement Central

Engagement Central

Link all your Twitter accounts and Facebook fan pages, to manage them all from a single place. Send out messages, track conversations, manage approvals, follow/unfollow, re-tweet without leaving the Sysomos interface. Engagement Central is designed for team collaboration and easy reporting.






Connect with Google Analytics

Connect with Google Analytics

Connect your Google Analytics account to Sysomos and see your social media metrics next to web visitor data. Since both social and Google Analytics are updated in real-time, this is a great new data point to track and analyse emerging visitor trends.




Reporting via email, dashboard widgets and Excel reports

Reporting via email, dashboard widgets, PDF reports and CSVs

Insights and analysis of the social sphere can provide measurable metrics you can report on. Consolidate information by exporting a variety of report formats useful throughout your entire organization.




Stellar support that everyone loves!

Stellar support that everyone loves!

Sysomos provides consultative, hands-on support to get your organization's social media monitoring on the right track from day one. With unlimited access to the Sysomos' team of experts, you can get the most out of your social media efforts.





Influencers and their authority

Influencers and their authority

Quickly identify the relevant people leading conversations and shaping opinion about your organization or brand. You can create a strong social presence more efficiently by identifying your direct influencer network.





No Spam

No Spam

Our database features tens of billions of social media conversations dating back up to two years. To produce clean results and provide a more accurate interpretation of social media conversations, Sysomos uses a proprietary four-step spam-filtering process that keeps out the "noise" from a variety of social media channels.




Powerful Boolean syntax for complex queries

Powerful Boolean syntax for complex queries

For most organizations and brands there can be hundreds of interesting mentions every day, but the problem is that they are hidden among thousands of less interesting or completely irrelevant conversations. With the capability to define your social media monitoring queries properly with Boolean words like OR, AND or NOT, relevant and critical conversations surface.




Global and multi-language

Global and multi-language

Social media monitoring has no geographic boundaries and our products are used by marketers and executives from all over the world. Sysomos' products capture conversations in multiple languages with ability to translate. In addition, you can use our products in the interface language of your choice.




Engagement workflow

Sysomos' workflow and Social CRM capabilities enable your organization to identify and distribute opportunities found within social media to the right individual or department and track customer response. You can create workflow processes for as many aspects related to social media, such as sales, customer service, campaign management, product development or crisis control.


Engagement workflow



Detailed demographics

Sysomos collects data from around the world, so you can see where social media activity is happening by country, state/province and city. You can drill down to geographically filter social media participants - the conversations they're having, their age/gender, profession and language. There is even capability to do language translation on the fly.


Detailed demographics



Instantaneous results

In today's fast-paced world of social media, your organization needs answers right now. Time sensitive events require you to quickly identify the people driving conversations; understand who they are, and their relevance to your company, brand and products. Sysomos instantly provides authority and reach scores based on factors such as inbound links, social bookmarks and connections to help you make right engagement decisions.

Instantaneous results



Integration via rock solid APIs

Your organization can use Sysomos' API and patent-pending technology to deploy social media content and text analytics within your applications to create leading-edge and intelligent services. Sysomos' APIs can be used to access our large repository of social media content instantly, or you may use our sentiment and text analytics engines on your own data.


Integration via rock solid APIs



Text analytics

Get a handle on the topics, events and themes driving key conversations – as well as how they relate to your company, product and brand. By exploring Sysomos' robust text analytics you can get to the root of relevant conversations or branch out from existing discussions and topics, to discover new ones, and better understand the many factors that influence them.


Text analytics