Consumers are talking about your company, products and brands - a far cry when it was a
one-way conversation in which companies talked to consumers. You need tools to
participate in these conversations to build relationships in new and different ways with their
customers, suppliers, employees, the media and investors.
With Sysomos, companies can monitor, measure and understand what's going on in realtime to get the insight needed to participate in these conversations and engage with key influencers and opinion leaders. As important, we can help you create a corporate social media strategy to manage and protect the reputation of your brands and products.
Sysomos provides in-depth intelligence and insight on what's being said by customers, employees, suppliers, investors and competitors. We help you see who's driving the conversations about your products and brands, measure the tone of the buzz (e.g., positive, negative or neutral), and receive product feedback so you can deliver proactive customer support.
Sysomos lets you:
- Participate in the conversations
- Manage your reputation and protect the brand image
- Track reach and impact of communication messages to key stakeholders including employees, consumers, and partners
- Reach out to influencers
- Provide pro-active customer support by reacting to product feedback and consumer complaints posted online
- Develop an effective corporate social media strategy
- Shape your business decisions based on insights from real-time feedback from stakeholders
- Have an early alert for emerging crisis situations
- Segment data by age, gender, location, profession and time
- Do effective social media monitoring